Rabu, 23 Oktober 2013

Chapter 2 : Company and Marketing Strategy

Company and Marketing Strategy


Company-Wide Strategic Planning :
Defining Marketing’s Role



Strategic planning  is the process
of developing and maintaining a strategic fit between the organizations goal
and capabilities and if changing marketing. Each company must do the strategic
for long-run survival, to increase the profit etc for example McDonald’
company. From the start Kroc preached a motto of QSCV-quality,service,cleanliness, andvalue. By applying these value, the
company perfected the fastfood concept delivering convenient, good quality food
at affordable price.





Defining A Market Oriented Mission



A mission statement is a statement of
organization ‘s purpose-what if  want to accomplish in the larger
environment. For example Facebook  doesn’t define itself as just online
social network. Its mission to connect people around the world and help them
share important moments in their lives.





Setting Company Objectives And Goals



The company needs to turn its mission
into detailed supporting objective for each level of management. Each manager
should have objectives and be responsible for reaching them.





Marketing Stategy And Marketing Mix



Marketing strategy is the marketing
logic by which the company hopes to create this customer value and achieve
these profitable relationship.





Customer-Driven Marketing Strategy



Market Segmentation 


The process of dividing a market into distinct groups of buyer who have different needs,characteristic, or behavior, and who might require separate products of marketing programs.

Market Targeting


The process of evaluating each market segment’s attractiveness and selecting one or more segments to enter.


Market Differentiation And Positioning


Positioning is arranging for a product to occupy a clear, distinctive, and desirable place reltive to competing product in the minds of target consumers. Differentiation is actually differentiating the market offering to create superior customer value.


McDonald's : A Costumer-Focused "Plan to Win" Strategy


McDonald's : A Costumer-Focused "Plan to Win" Strategy 








From the start, Kroc preached a motto of QSCV-quality, service, cleanliness, and value.By applying these value, the company perfected the fast-food concept delivering convenient good quality food at affordable prices.









McDonald’s grew quickly to become the world’s  
largest fast-feeder. The fast-food giant now serves more than 68 million  
customers each day through more than 33,000 restaurants in 118 countries,  
racking up system-wide sales of more than $85 billion annually.







In the mid-1990s, however, McDonald’s fortune began to turn. Americans were seeking  healthier eating options.To fix the problem, McDonald tried new products but it failed. McDonald’s and its strategy  
needed to adapt.







In early 2003, McDonald’s announced new strategic blueprint called “Plan to Win”. The mission of this strategic was refocused the company on it’s costumer. No longer satisfied with being  “the world’s best quick-service restaurant,” McDonald’s changed its mission to “being our costumer’s favorite place and way to eat”. In line with the new mission, the company built its Plan to Win around five basic of an exceptional 
costumer experience: people, products, place, price, and promotion. Rather than simply working to provide the cheapest, most convenient meals to costumers, the Plan to Win, along with the seemingly simple shift in mission, motivated McDonald’s and its employee to facus on quality and the overall costumer restaurant experience.







Under the Plan to win, McDonald’s got back to the basic business of taking care customer. The goal was to get “ better, not just bigger”., McDonald’s now pursue  what the industry call  “platform”.







Since announcing its Plan to Win, McDonald’s total restaurant sales have increase by 87 percent, profit have nearly quadrupled, and McDonald’s stock price has tripled. Despite the tough times, from 2008 through the start of 2011, McDonald’s achieved a lofty 12.7 percent compound annual return to investors  
versus the Standard & Poor's average-29 percent.